General Conditions of Sales

General Conditions of Sales

Using the website “”, the company iCastelli Limited (Beaumont House 2nd Floor, 1B Lambton Road, SW20 0LW London, UK, VAT: GB260011172), hereafter called “”, you agree to accept the laws governing the general conditions of sale and treatment of personal details as well as all contents included in it. The details contained here can be subject to change in the future without previous notification, therefore we advise you to frequently check it.

SECURITY uses the most modern technology for the protection and processing of your personal information as well as the electronic transmission of information. The technology used for the transmission and treatment of all information is the “SSL (Secure Socket Layer)” according to international standards of electronic security. absolves itself from any responsibility for loss of data due to improper use by users with computers which do not have SSL technology.


All your personal data is treated electronically according to current laws with the single aim of giving services which are requested, in particular:

  • Making bookings
  • Dealing with orders
  • Following-up of bookings (confirmation, changing or cancellation)
  • Debiting penalty if relevant in case of cancellation
  • Finding out your opinion after your stay

To ensure your privacy, we assure you that such data will not be given to third parties but only to necessary interested parties for dealing with the services requested, that is to say:

  • Hotels
  • Banking institutions
  • It is possible to request change or cancellation of data in our possession at any time


This term identifies some small files which are transferred from the website to your computer during navigation. Such files do not give personal data, but are required only and exclusively to collect statistic information aimed at improving the service we give. In any case, it is possible to deactivate cookies through your browser (we advise you to consult your computer operation manual). However, we would like to remind you that in deactivating cookies it is possible that you will experience anomalies whilst navigating our website.


When you click the “Confirm booking” button you agree to accept all the conditions listed here, your booking will be definitively confirmed and binding. It is possible to cancel all bookings free (except for non-refundable bookings and special offers, for which there is no refund) within the cancellation policy provided for each reservation, as set out in the booking confirmation. After this period the booking is irrevocably subject to the conditions of cancellation of each hotel. The booking confirmation is sent via e-mail, to the e-mail address that you have given, within a maximum of 30 minutes from your confirmation. If you have not received this e-mail confirmation, please contact our customer care service to give us a new e-mail address.


At the time of making a booking through our website, you give your credit card details and authorise to debit the amount expressly indicated as deposit and down payment for your booking. If the credit card details you have given are not accepted by the banking institutions, no debit will be applied. In this case, we ask you to contact our customer care service to give details of another credit card. The balance of payment is to be made at time of check-out in the hotels, as well as payment for any extra services or activities not included in the price quoted.


The conditions of cancellation are detailed under the heading “Rates” and also under “Confirm Booking” on the individual page of each hotel. We therefore ask you to read carefully the conditions before making a booking as it is irrevocable All cancellations are accepted only and exclusively electronically, via the link which is given upon your confirmation of booking; in the case of having lost it, we ask you to contact customer care service. It is possible to cancel all bookings free (except for non-refundable bookings and special offers, for which there is no refund) within the cancellation policy provided for each reservation, as set out in the booking confirmation. If applicable, the refund of the deposit charged at the time of booking, you will be credited back to your tower club account and can be used for paying the deposit of any other bookings in any other hotels belonging to the program tower club. After this period of time, the booking is irrevocably subject to the conditions of cancellation of each hotel. If you decide to cancel, you expressly accept the “Conditions of Cancellation” with relevant penalty, if applicable, of each hotel. Such penalty means that we will give your credit card details to the hotel in order that it can debit your credit card with the penalty amount. Such conditions are binding and irrevocable at the time in which you make a booking.


In navigating on our website, a user expressly accepts his/her knowledge of all the general conditions of sale and the laws and regulations mentioned above. Icastelli Limited pledges to constantly update all the information supplied by receptive structures (castles, hotels, resorts etc.) with the aim of supplying a clear and updated service, however, the company can not guarantee that the information is error-free, therefore the user exonerates Icastelli Limited from any responsibility relevant to any errors or omissions in the information given, which is the sole and full responsibility of the hotel. Furthermore, the user exonerates Icastelli Limited from any loss or damage deriving from navigation on its website, from loss of data, from eventual disputes between user and the hotel chosen, from claims either direct or indirect presented by third parties.


All material, information, texts, photographs, registered trademarks, logos and all contents of our website are protected by copyright, disclosure is not allowed and it can not be used by other individuals, groups or companies. Any violation of these conditions will be pursued through legal means.

Third party copyrights: All trademarks displayed here are the property of their respective copyright holders; third party brands, product names, trade names, corporate names and companies mentioned may be trademarks of their respective owners or registered trademarks of other companies and belong to their legitimate owners.